Refund Policy

1. General Refund Policy

Due to the custom and digital nature of our ecommerce and service website solutions, refunds are generally not offered once work has commenced or a product has been delivered, except under specific circumstances described below.

2. Eligibility for Refunds

Refunds may be considered in the following situations:

• ❌ The delivered website or service does not match the agreed-upon specifications and our support team cannot resolve the issue.
• ❌ The website or service is completely non-functional due to our error.
• ❌ Duplicate payments or accidental double orders.
• ❌ You request a refund within 7 days of purchase and before any custom work has started.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

• ⚠️ You changed your mind after work has started or after delivery.
• ⚠️ The website or service does not fit your specific project after delivery.
• ⚠️ You modified the delivered website or service, causing it to break.
• ⚠️ You failed to review the project scope or product description before purchasing.

4. How to Request a Refund

If you believe you are eligible for a refund, please follow these steps:

• 📧 Email us at iyonicorp@gmail.com.
• 📝 Provide your Order ID, email, and a detailed reason for your refund request.
• ⏳ Allow 3-5 business days for our team to review your request and respond.
• 💰 If approved, refunds will be processed via your original payment method (PayPal or Paystack).

5. Refund Processing Time

Approved refunds typically take 5-10 business days to appear in your account. If you experience delays, please contact your bank or payment provider.

6. Chargebacks & Disputes

If you initiate a chargeback or payment dispute without contacting us first, your account may be restricted or permanently banned from Iyonicorp services.